Apr 09, 2013
When you're selling a great product and everything goes as planned, keeping customers happy is easy. However we are all human and, no matter how hard you try, occasionally things do go wrong. It's then that you have to work hard to put things right as quickly and painlessly as you can, particularly when it's children who are involved. And particularly if it's a present. Try telling a 7 year old on Christmas Day that they can't play on their new ATK because there's a bit missing. Last Christmas we had three teams of people standing by with spare...